Conflict Resolution & Peace Building
- What is conflict?
- What are the root causes of conflict?
- The difference between a disagreement and a conflict, and what causes a disagreement to escalate to conflict.
- Different types of conflict and how to identify them.
- How to prevent, mediate and resolve or respond to conflict.
- Mediation skills, negotiation skills, group facilitation skills.
Approaching Conflict in the Workplace, Community, and Beyond
Conflict resolution & peace-building, conduct research and teach the conflict resolution skills when approaching conflict in the workplace, community, and beyond.